Page 28 - Top Workplaces 2018

Operator: lwahowskidoell Desc: Time: 02-14-2018 12:54 Jobname:

MIDSIZE COMPANIES NO. 5
HISTORIC HOTEL BETHLEHEM

SHARON K. MERKEL/SPECIAL TO THE MORNING CALL
Brian Kleckner, bellman captain in guest services, carries luggage at Hotel Bethlehem. The hotel prides itself on world-class service and elegant guest accommodations.

Hotel Bethlehem recognizes excellence, promotes internally

Reward programs and monthly recognition drive employees.

By Mandy Housenick that’s probably the thing I like the most. driver/doorman at Hotel Bethlehem “I think it definitely helps us stay
Special to The Morning Call I like the social aspect of what I do.” before being promoted six months later. motivated throughout the year,” she
Kleckner and Garcia’s colleagues In nearly four years, Garcia moved said. “For a private business, they really
apparently agree, as Hotel Bethlehem from front desk clerk to night auditor to succeed in offering those things. It
rian Kleckner spends a lot of was named No. 5 among midsize em- accounting clerk. really makes me want to do better here.
time outside in the extreme cold ployers in the annual Top Workplaces Hotel Bethlehem, in addition to It’s a motivational boost.
of winter and the sweltering heat survey. promoting from within, also rewards “I tell family and friends about these
B of summer. He works six days a “I started with a lot of guest interac- those employees who are stellar in their types of things here, and they say how
week from Thanksgiving through New tion and now I hardly have any,” Garcia day-to-day duties. lucky I am, how they don’t have those
Year’s Day. said. “I do a lot of month closings now. There are employees of the month types of [incentives].”
He couldn’t be happier. Before, it was day-to-day processing. awards honored at luncheons, employ- Kleckner, who supervises more than
Brianna Garcia spends her days in an Before, it was checking guests in. I like ees of the year recognized at a year-end a dozen people, and Garcia, also enjoy
office 40 hours a week. it a lot more now.” banquet and regular raffles with prizes the day-to-day interaction with their
She couldn’t be happier. Kleckner and Garcia shared several that don’t go unused. Those are any- co-workers.
Kleckner, a bell captain, and Garcia, other enjoyable aspects about their thing from massages to two-night stays “I think the people we work with, a
an accounting clerk, have contrasting employer, which first opened during at regional resorts to entertainment lot of them have been there for quite
roles, yet share a common thought. Prohibition in 1922. They enjoy how tickets to area theaters. some time,” Garcia said. “You build
They are two of many employees at Hotel Bethlehem often promotes from “I have been employee of the month really nice friendships with them. We
Hotel Bethlehem who love their jobs within and has several rewards pro- three times,” Kleckner said. “I’ve never have the lunches every month, and I
and the atmosphere in which they spend grams in place as a way to thank them been employee of the year, which is the think it’s great to recognize employees.
so much of their waking hours. for dedicated and quality service. goal.” We have a lot of handsome activities for
“I love the consistency of my sched- “Working here with consistent hours Garcia earned an employee of the employees and managers.”
ule, but I love the freeness” Kleckner and having young kids makes you think month honor last year. It made her feel Hotel Bethlehem has more than
said. “We’re inside. We’re outside. We twice about looking for a new job,” like she was doing something right and 14,000 square feet of meeting and ban-
drive people around. I enjoy being out Kleckner said. “I’ve been here for [six that she was being appreciated by her quet space in addition to 128 guest
and about and not stuck behind a desk. years] and I’m comfortable here.” supervisors for the effort she was
“All we do is talk to people, and Kleckner started as a traditional putting in.
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28 2018 ❘ TOP WORKPLACES