Page 23 - Top Workplaces 2018

Operator: lwahowskidoellDesc: Time: 02-16-2018 13:20Jobname:

MIDSIZE COMPANIES NO. 2
PENN TREATY NETWORK AMERICA

Continued from Page 22 cream truck day, Halloween decorations
Jessaka Whitsitt and a holiday craft market.
(right), claims Brandi Monfre, who leads Penn
manager, dis-
Everybody is in the know.” cusses her evalu- Treaty’s customer dispute resolution
“There’s no secrets,” Shambo ation with Carole team and its employee activity commit-
chimed in. “No secrets.” Hamilton, claims tee, said she thanks Robinson every
Early on in the rehabilitation process, and call center opportunity she gets for his work to
operations
senior managers sought to encourage manager, at the save the company.
employees to focus on doing their jobs Penn Treaty “When you think about going into
Network Ameri-
well and not worry about the company’s ca corporate rehabilitation and going into liquidation,
financial distress, though Robinson headquarters on that could have been the end of this
would brief all the employees on the Lehigh Street in company had senior management not
Allentown.
situation in monthly meetings. come up with a plan to transition into a
He said he also ended a company- DOUGLAS KILPATRICK/ third party administrator,” she said.
wide salary freeze, benchmarking com- SPECIAL TO THE “We could have just shut down and
pensation to industry standards and MORNING CALL they could have moved on to their next
rolling out a merit pay increase system roles, but they chose this path. Now 170
based on company and individual per- people have a quality job at a place they
formance. “When we first went into rehabilita- the top: Integrity, respect, teamwork and enjoy working.”
Executives sought employee input on tion, we pulled together a group of quality.”
improving customer service and em- employees to help rewrite our code of Out of that came an employee recog- Daryl Nerl is a freelance writer.
ployee morale during regular focus conduct. Thirty employees volunteered. nition program in which employees can
group meetings and twice yearly em- Outside attorneys had previously writ- nominate each other for an award if they
ployee surveys. More than 100 submit- ten a 10-page document, single-spaced, exhibit one of those core values on the
ted ideas have been implemented, ac- black and white on both sides, and even job. Every quarter, the company hosts PENN TREATY NETWORK
cording to Sharon Reed, Penn Treaty’s I couldn’t understand it,” Bagley said. an ice cream float reception when em- AMERICA
senior vice president for insurance oper- “The first thing they said was, ‘How ployees are presented certificates for ■ Founded: 1975
ations. can we have a code of conduct if we demonstrating Penn Treaty’s core val-
“What we have learned on a shoe- don’t have core values?’ We put a sur- ues. ■ Ownership: Public
string budget is you can get very cre- vey out to every employee. I was a little The company also hosts almost daily ■ Sector: Insurance
ative with ideas to keep morale up,” said nervous. I thought we were going to get in-house exercise classes and has an ■ Employees: 170
Jane Bagley, senior vice president for about a thousand different responses. employee activities committee that ■ Website: www.penntreaty.com
legal and human resources. But it was very clear. Four came out at plans regular events, including ice

We thank all of

our employees for

Thanks once again making

Again! us a Top Workplace

in the Lehigh Valley.

www.flblaw.com

2018 ❘ TOP WORKPLACES 23